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We typically respond within 24 hours

Get in Touch With Us

Have a question? Whether you need help with your account, want to learn more about our Amazon seller tools, or have feedback to share — we're here to help. Fill out the form below and we'll get back to you within one business day.

Our support team resolves 95% of inquiries within the first response.

Email Support Partnership Inquiries Feature Requests Bug Reports Multilingual support
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24h

Avg. response time

5

Languages supported

95%

First-response resolution

4.9/5

Support satisfaction

How can we help?

Choose Your Topic

No matter the reason, our team is ready to help you succeed on Amazon.

Account & Billing

Questions about your subscription, invoices, plan upgrades or account settings.

Technical Support

Bug reports, Amazon SP-API connection issues, data sync problems, or feature troubleshooting.

Feature Requests

Have an idea for a new feature or improvement? We love hearing suggestions from our users.

Partnerships

Interested in affiliate programs, integrations, or working together? Let's talk.

General Feedback

Share your experience, suggest improvements, or tell us what you love about SellerMagnet.

Something Else

Anything that doesn't fit the categories above — we're happy to help with whatever you need.

We're Here to Help

Whether you have a question about our tools, need support with your account, or want to explore a partnership, our team is ready to help.

  • Typical response within 24 hours
  • Dedicated support from real humans
  • Available in English, German, Italian, French & Spanish
  • No chatbots — real team members read every message

Email

support@sellermagnet.com

Hours

Mon – Fri, 9 – 18 CET

<24h

Response time

95%

Issue resolution

5

Languages

★★★★★ 4.9/5 customer satisfaction · Trusted by Amazon sellers worldwide

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Frequently Asked

Common Questions

Find quick answers before reaching out — or submit a message and we'll help you directly.

We aim to respond to all inquiries within 24 hours on business days (Monday–Friday). Most messages receive a reply within a few hours during CET business hours.
Our support team can assist you in English, German, Italian, French and Spanish. Feel free to write in any of these languages.
Go to the login page and click "Forgot Password". Enter your email address and you'll receive a reset link within a few minutes. If it doesn't arrive, check your spam folder or contact us.
You can manage your subscription directly from the Dashboard → Settings → Billing section. Changes take effect at the end of your current billing period. If you need assistance, just send us a message.
Absolutely. All communication is encrypted with TLS 1.2+ and we never share your data with third parties. We are a certified Amazon Software Partner and comply with GDPR.

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